SALES MANAGER NEAR YOU

ACME core products, laser tube cutting machines and laser sheet cutting machines, are sold well in 60 countries and regions around the world. The following is the distribution of our sales regions. Welcome to get in touch with your nearest Regional Manager.

Frequently asked question

The following height is different from the actual height

No preheatingPlease preheat the preamplifier for 2 to 5 minutes, and then operate BCS100 controller. The sampling capacitance in the preamplifier may changes with the changes in temperature. Please preheat the amplifier for 2 to 5 minutes, and then operate BCS100 controller after the sampling capacitance in the amplifier becomes stable.Calibration problemThe phenomenon above often appears if the follower capacitance is not calibrated again after replacing the nozzle.Nozzle temperature increases abnormally (above 100oC) because the laser scatter to the nozzle or the blowing is abnormal, and thus the capacitance of cutting head changes.The follower does not hit the board in intelligent calibration, and the actual following height is higher than the setting height.Please do calibration after closing the intelligent check option.

The follower cannot move up to the correct height

If the follower cannot move up or the lift-up height is incorrect, users need to first observe and determine whether Z-axis coordinates are normal. If Z-axis coordinates get less obviously, it is required to first return to the origin, press repeatedly“ FOLLOW” and“ SHUT”, and then obverse whether Z-axis coordinates are consistent with each other after following to the board. If Z-axis coordinates continue to decrease, there may be a problem in the position feedback of the system. The reason may be that: servo motor or ball screw and coupling slide against each other, resulting in coordinate offset.

Failed ARM Upgrading

“Validation error, failed ARM upgrading” when upgradingUpgrade file may be infected by computer virus.

Calibration Issue

Follower moves up without contacting the board during calibrationPlease check the follow material is set to “metal” or “nonmetal”
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Hello, thank you for your attention to ACME Laser, for tube laser cutting machines, please leave your contact information, processing tube specifications, metal materials, and your country. The more detailed the better, we will arrange the nearest sales engineer to get in touch with you as soon as possible!