Frequently asked question
Do you have local after-sales service?
1）.The machine has two-year warranty (except for consumables). If the parts are damaged due to non-human reasons, we will arrange send to you by DHL as soon as possible.
2.） All parts of our machines are made from world famous brands. First of all, the product quality is stable and there are few problems. Secondly, if exceeded warranty, you can buy replacement parts locally very easily .
3） We have a dedicated international after-sales department to serve you online 24 hours a day. If you have any questions.you can contact with us at any time.
Which are your main markets ?
We have sold to many countries and regions until now .our main market are the European countries, North America, Atlantic .
What kind of after-sales service do you provide?
1)Sales & Communication
Product Introduction, Accessories Matching, Customer on-site solution communicating.
2) Installation&Commissioning
Machine Install Layout will be sent to customer before shipping. Installation and commissioning are carried out by our highly trained engineers at customer site or online based on agreement.
3）Life Long Service
Extensive software and hardware support is still provided after the warranty period expires,
and upgrade services are available for life.
How about your machine warranty ?
The whole machine is guaranteed for 2 years, except the consumable parts.
No matter in or out of warranty, ACME sales and engineers are always online ready to serve you, our local dealers also happy to help.
What are the four functions of laser welding machine?
1.The main function is laser welding, can weld metal within 10mm.
2.Laser cleaning function, 120mm cleaning width.
3.Laser cutting function.
4.Welding gap cleaning function
Specific needs can be discussed with us, we will confirm the model for you according to your needs.
The main components of our laser welding machine:
1. Cabinet and chiller
2. Laser source, 1000W-3000W
3. Laser welding head and system
4. Automatic wire feeding machine
5. Wearing parts: protective lenses and Nozzles, etc.
