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How can we help?

Acme is a national high-tech enterprise integrating R&D, production and sales, which is committed to providing intelligent laser processing solutions for global customers. Our core product – Tube laser cutting machine market share takes the world’s leading, cumulative sales of more than 3,000 units. ACME has been keeping high growth since its establishment in 2016, and its products are sold well in more than 60 countries and regions around the world.

Frequently Asked Question

 

Check and confirm your working request.
If metal sheet laser cutting machine:
-What materials do you cut? CS, SS, AL, or copper, brass?
-What is the cutting thickness of different materials?
-What is the biggest cutting size? Width& Length?
If metal tube laser cutting machine:
-What materials do you cut? CS, SS, AL, or copper, brass?
-What shapes do you cut? Round, square, oval, I beam, angle steel or other special shapes?
-What is the cutting thickness of different materials?
-What is the outside diameter/side length of different materials?

Order visualization. We will build up a group including you and our engineer after placing order. Besides, you would get a link, which can see the whole procedure of production and installment.
-24 months warranty. We will offer free service and offer machine parts (Not include consumable parts and man-broken parts).
-24*7 hours online support. Our engineers will be always online, all of them could speak English fluently, if you have any questions, just let us know.
-Free training. We will offer instructions and videos together with the machine. You could check and learn. Besides, customers are welcomed to come to our factory to visit and learn.
-Engineers can go abroad to offer help. Customers just need to take care of tickets, food and accommodation. Training fees abroad is $150/day.

Yes. We have the machine in the US. One customer from Arkansas, US purchased four sets of fiber lasers, including 2 sets of tube lasers, and 2 sets of sheet lasers.
Last month, our engineer finished the machine installation and training.

Protection Lens & Nozzle, normally change a new one every week.
Ceramic Ring, normally change a new one every 3 months.

Laser cutting machines are suitable for a variety of materials, including carbon steel, stainless steel, aluminum, brass, titanium alloy, etc. Different materials may require adjustment of cutting parameters to obtain the best cutting effect.

Yes, we are proud to offer local service in the US.
From the beginning of 2024, we vigorously expanded the US market and set up a service location in Denver, US. Our team includes one sales engineer, and two service engineers, all with ten-year US visas.
We can provide prompt and efficient local service in the US. You can rely on us!

ACME Laser’s laser tube cutting machines are suitable for a variety of pipes, including closed pipes and open pipes. For example, round pipes, square pipes, rectangular pipes, oval pipes, I-beams, angle irons, H-shaped steels, etc. If you have special-shaped pipes, please provide us with drawings and samples, and we will be grateful for providing you with cutting sample services.

Fiber laser cutting machines have the advantages of high precision, high efficiency, smooth cutting edges, high material utilization, and high degree of automation. In addition, it can also cut complex graphics, suitable for diversified production needs.

If confronted with such problems, please contact us asap and do not try fix the machine by yourself or someone else. We will response within 24 hours as quick as we can to solve it for you.

 

Yes, please tell us detailed parameters of cutting material and thickness, we will cut samples free of charge according to your material and send you pictures and videos.

 

 

Different model have different production times, for small model we have fastest 20 production days; For heavy tube laser 70-90 days;
 

 

 

Generally we accept T/T payment, 50% deposit and 50% before delivery. L/C is also acceptable. If you have other special requirements, please feel free to tell us. We will check much more flexible methods.

 

 

 

 

Still have a question?

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